Reference

Terms Conditions That Govern Your iboss Account

These Terms & Conditions set out the rules between you and iboss whenever you hold an account, place a wager, or move funds through bKash, Nagad, or Rocket.

Account RulesPayment ObligationsEligibility & AccessDispute ProcessRegion-Dependent Availability
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iboss Terms Conditions That Govern Your iboss Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you need to raise a formal query about your account rights, reach out through one of our dedicated channels. We handle terms-related queries with priority routing so your concern does not sit in a general support queue. Whether it is a dispute over a frozen balance, a question about identity verification steps, or clarification on withdrawal eligibility after a policy update, our team can walk you through the relevant clause and next steps.

Live Chat Open live chat from any page on the platform — terms and account queries are flagged for priority handling. You will be connected to a support agent who can reference the specific clause you are asking about and explain it in plain language.
Email Support Send your query to our support email with your account ID and the section of the Terms & Conditions you need clarified. We respond to policy-related emails ahead of general enquiries so you are not left waiting on account-critical matters.
Account Dashboard Notice If we update these Terms & Conditions, a notice appears in your account dashboard the next time you log in. You can review the changes, accept them, or contact support to discuss before continuing to use the platform.
HOW WE ENFORCE TERMS

Practical Enforcement and Your Data Rights

These Terms & Conditions are not just a formality — they shape how we handle your data, verify your identity, manage cookies, retain records, and resolve disputes. Every clause ties back to a real operational process inside iboss. Below, we break down six areas where these terms directly affect your day-to-day account experience, from what data we hold to how you can request changes or deletion.

Identity Verification

Before your first withdrawal clears, we verify your name and mobile wallet ownership. This means matching the bKash, Nagad, or Rocket account holder name to the name on your iboss profile.

Data Retention Policy

We retain account records for as long as your account remains active and for a period after closure as required by applicable regulations. Transaction logs, chat history, and verification documents are stored securely.

Cookie Usage

We use cookies to maintain your login session, remember device preferences, and monitor platform performance. No cookie stores your payment PIN or wallet credentials.

Account Security Measures

Your account is protected by OTP verification on login from a new device. If suspicious activity is detected — such as login attempts from multiple regions within a short window — we temporarily lock the account and notify you via…

Requesting Changes or Deletion

You can request correction of personal details or full account deletion by contacting support with your registered mobile number and account ID. Deletion requests are processed after confirming no outstanding balance or pending wagers remain on the account.

Dispute Resolution Process

If you disagree with an account action we have taken — a frozen balance, a voided wager, or a rejected withdrawal — raise a formal dispute via email.

Common Questions About These Terms & Conditions

Below are answers to the questions our support team receives most often regarding these Terms & Conditions. Each answer references the operational reality behind the clause, not just the legal language. If your question is not covered here, reach out via live chat or email with your account ID and we will point you to the relevant section.

They become binding the moment you complete registration and confirm your mobile number via OTP. From that point, every deposit, wager, and withdrawal you make falls under these terms. You cannot selectively opt out of individual clauses while keeping your account active.

We notify you of material changes via the email or mobile number linked to your account, and a banner appears on your dashboard. Continued use after notification counts as acceptance. If you disagree, you can close your account and withdraw eligible funds before the new terms take effect.

Depending on severity, we may issue a warning, temporarily suspend your account, void affected wagers, or permanently close the account. Funds tied to the breach — such as winnings from a duplicate account — may be withheld. We always reference the specific clause breached in our communication to you.

Eligibility depends on your local law and eligible regions. We do not make legal determinations on your behalf. It is your responsibility to confirm that holding an account and placing wagers complies with regulations applicable in your location before you register or deposit.

Withdrawals are sent to the mobile wallet registered under your verified name. You must pass identity verification first — the wallet holder name must match your iboss profile. If there is a mismatch, the withdrawal is held until you resolve the discrepancy through support.

We collect your name, mobile number, email, device information, transaction history, and verification documents. This data is retained while your account is active and for a post-closure period dictated by applicable regulations. You can request a summary or deletion through our support channels.

Email support with your account ID and a description of the issue. Reference the transaction or action date if possible. We review internal logs, cross-reference the relevant clause, and provide a written response explaining the basis for the action and any available remedies.

No. Each account is personal and non-transferable. Sharing login credentials or allowing another person to wager on your account violates these terms and may result in permanent closure. Winnings generated under a shared or transferred account may be voided entirely.

You have the right to a written explanation citing the clause under which suspension was applied. You can respond via email to dispute the action. If the suspension is lifted, access is restored in full. If it is upheld, we explain how remaining eligible funds — if any — can be withdrawn.

These Terms & Conditions apply uniformly across all products — slots, live casino tables, sportsbook markets including cricket, and crash games. Product-specific rules, such as maximum wager limits on certain events, are referenced within these terms as supplementary conditions and are visible in the relevant lobby section.

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